Welcome to CCMI White Papers. As a service to our customers, we provide this web site as a free education and research tool. It will aid your quest for solutions to current or approaching business problems or needs. To search the site, simply scan the White Papers listed below or enter a key word or phrase in the search window above.
Enhancing Telecom Expense Management through Enterprise Business IntelligenceCommunications expense average $180 million annually at Fortune 500 companies, underscoring the premium all companies now place on telecom expense management (TEM). But successful telecom expense management requires managers to apply the 4 steps of business intelligence – data, information, knowledge and action. This 8-page white paper explains how you can master each step and transform transactional as well as static data into strategic, proactive measures that produce impressive savings – like the $20 million a financial services firm identified in telecom billing errors. 8 pages Read more...
Five Key Best Practices for Reducing Telecom ExpensesTelecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15% or more without damaging their service quality, and the savings would go directly to their bottom lines. In this white paper, MBG outlines five steps that can lead to these savings. 8 pages Read more...
Intercarrier Compensation Reform: What You Need to Know About Coming FCC ActionsUpdated following the FCC's Nov. 5, 2008, meeting! Legal, regulatory and legislative issues have delayed meaningful and comprehensive Federal Communications Commission action on inter-carrier compensation reform (CC Docket 01-92) for several years, but now initial FCC action is widely expected this fall. This White Paper explains why the original rules for intercarrier compensation, developed in 1980s and ’90s, are no longer relevant and have led to rate arbitrage, widely different costing methodologies, tariff gaming and unsustainable increases in the Universal Service Fund (USF). The White Paper outlines several industry proposals being considered by the FCC and looks ahead to the impact of intercarrier compensation reform on carriers and service providers – from IXCs and ILECs to ISPs and CLECS – and enterprises. 11 pages Read more...
E-Discovery 101: How New Rules Enhance Telecom Manager Role In Litigation Defense, ESI DisclosureNew federal rules on electronically stored information (ESI) could mean more work but also new opportunities for telecom managers and other communication technology professionals. Prepare for records-recovery requests from your attorneys by learning the basics of the new “e-discovery” rules adopted in 2006 by the U.S. Supreme Court to govern lawsuits in federal civil courts. See how the rules require enterprises to produce voicemails, call-detail records, e-mails, faxes, text messages, interactive voice response (IVR) transactions and other ESI relevant to the court case as part of the litigation discovery process. Telecom managers will experience a new dimension in their role as the enterprise legal department turns to them for assistance in responding to e-discovery demands. 9-page White Paper. Read more...