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White Papers & Webinar Replays

As a service to our customers, we provide this web site as a free education and research tool. It will aid your quest for solutions to current or approaching business problems or needs. To search the site, simply scan the resource list below or enter a key word or phrase in the search window above.

Contracting for Network Services in the Wake of a Downturn, Merger, Divestiture or Reorganization

Today’s game-changing economic turbulence touches every facet of business – and that means the network and IT deals executed only a few months ago were built on business assumptions that are no longer relevant and are themselves now fundamentally flawed. This all-new white paper, “After the Fall: Contracting for Network Services in the Wake of a Downturn, Merger, Divestiture or Reorganization,” offers a compelling strategic framework you can use to analyze your network and IT contracts. It includes a comprehensive 10-point “pre-negotiation” checklist to pinpoint the positives and negatives in your deals, an analysis you must have before you meet with vendors. Then it outlines a 4-step action plan to recast your contracts so that they make sense for you and your vendors. 8 pages. Read more...

Change in the Procurement of Enterprise Network Services: Are We Moving Down the Track or Jumping It

There’s no doubt the recession has changed the rules of the network procurement game. The growing prominence of wireless, rapid cost-driven product substitution (like video conferencing for travel), a legion of healthy, aggressive second-tier carriers and a host of other factors mean today’s network procurements must be managed in a very different manner. This all-new white paper spells out the economic and technical mega-trends that drive today’s network service procurements. 4 pages. Read more...

Navigate the Nortel/Avaya Product Roadmap (Webinar Replay)

Get the specifics of Avaya’s plans for Nortel’s CS 1000, CS 2100, BCM, ACE and data solutions when you join IP telephony expert Stephen Leaden in this information-packed webinar replay. As a follow-up to this webinar, Steve surveyed 6 IP telephony vendors and wrote a comparison article to help you get the most out of your legacy systems as you migrate to newer technology. You'll gain access to that article here as well. 60-minute video. Read more...

Your Top 5 Mobile Management Challenges in 2010 (Webinar Replay)

Don't let the post-holiday flood of new smart phones you’ll be asked to manage and support ruin the start of 2010. We'll help you understand how device management differs from application management, service management and security management – and how to ensure your wireless strategy intertwines them all. 45-minute video. Read more...

Upgrade on a Budget: Demystify IP Telephony and UC Pricing Models (Webinar Replay)

Before you make your move to IP telephony (IPT) and unified communications (UC) it is imperative that you unravel the complex software licensing models that determine your costs. Even on a rock-bottom budget you can move your enterprise to IP telephony with the advice you get from pricing expert Doug Carolus in this webinar replay. 60-minute video. Read more...

Access Charges & Network Costs: A Guide to FCC Reforms (Webinar Replay)

Get your network ready now for FCC access charge reforms. Get the expert insight and guidance you need to make sure your network and its support system are ready for the most profound changes in network costs since 1984! 60-minute video. Read more...

Cost Savings & Business Opportunities through Unified Communications (Webinar Replay)

New unified communications (UC) applications can help you slash operational costs and help your business units get more done. Zero in on which UC configuration will save you money without replacing or upgrading your PBX. Eliminate unnecessary airline, hotel and taxi expenses with the strategic implementation of economical UC apps. 60-minute video. Read more...

Mobilize Unified Communications: Fixed Mobile Convergence & Beyond (Webinar Replay)

Unified communications promise to streamline business communications and boost end user productivity. But there are dozens of products out there, so you’ll need to be a savvy shopper to make the best decision for your enterprise. This web tutorial will identify the most important areas to focus on for cost savings in an FMC or mobile UC implementation; explain the trade-offs involved in each of the various FMC/mobile UC options; explore how the cellular carriers are implementing FMC services and the how they can reduce your cellular spend; and so much more! 60-minute video. Read more...