Welcome to CCMI White Papers. As a service to our customers, we provide this web site as a free education and research tool. It will aid your quest for solutions to current or approaching business problems or needs. To search the site, simply scan the White Papers listed below or enter a key word or phrase in the search window above.
Five Mobile Management Goals: No Problem!You already know your mobile management pain points … and you probably know what it’ll take to solve them. But turning this quest into a cohesive process that delivers consistent results is an entirely different challenge. This FREE white paper uses the real-world experience of a Fortune 500 company to explain the critical success factors that enabled the firm to address and achieve all of its mobile management objectives in parallel. The best part: The firm is expected to reduce its annual mobile spend by 10% to 25%. 7 pages. Read more...
Five Habits of Recession-Proof Telecom DepartmentsSuccessful telecom organizations know how to position telecom expense management (TEM) beyond a passive “pay the invoice and audit” approach to a much more active, value-added strategy that addresses the entire communications supply chain. The all-new 5-page white paper – Five Habits of Recession-Proof Telecom Departments – identifies and defines the 5 “habits” management must instill throughout the organization: improve visibility into spend; empower managers; seek efficiencies; know when to outsource; and expand scope. Taken together, these 5 critical habits are the true differentiators between old-line and progressive telecom departments. 6 pages. Read more...
Keep More of Your Money!: How to Dodge the Carriers’ 8 Favorite TacticsEvery business is scrambling to protect its revenues today – or increase them if it can. Telecom carriers are no different. So even if your deal (and the underlying relationship) is solid, it’s in the vendor’s interest to try to lock you in to longer, less-favorable terms or nibble away at the margins of your agreement. In this all-new FREE 6-page white paper, contract negotiations veteran Hank Levine pinpoints 8 favorite tactics carriers use to increase your spend. Download this white paper now and discover how to keep more of your money by dodging these end runs! 6 pages. Read more...
E911 Compliance Jump Start: An Inside Look at NENA’s Model Legislation (Webinar Replay)Don’t be caught off guard when your state implements E911 requirements, or makes its existing laws more stringent. Identify the critical changes you’ll need to make to ensure your emergency communications follow best practices. Get an inside look at the suggested regulations in the National Emergency Number Association’s model E911 legislation – and what PBX operators would have to do to comply if NENA’s recommendations become law in their states. Join Mark Fletcher, chairman of NENA’s multi-line telephone system technical subcommittee and Nortel’s product line manager for emergency services at this online training event organized by Voice Report. 60-minute video. Read more...
911 – What’s Your Emergency?: E911 Compliance Strategies for the Converged EnterpriseNewly passed federal legislation, the NET 911 Act, combined with IP telephony and mobility means every enterprise now must rethink how 911 emergency services are deployed for each and every employee. And many states are stepping up Enhanced 911 (E911) requirements for businesses as well. At issue is the need to provide emergency responders with accurate information about the exact location of an emergency – a big challenge in a PBX environment, especially with the growing number of teleworkers. The 8-page white paper explains the new legislation, defines the specific technical issues and then details 6 steps every enterprise should take to comply. 8 pages. Read more...