Welcome to CCMI White Papers. As a service to our customers, we provide this web site as a free education and research tool. It will aid your quest for solutions to current or approaching business problems or needs. To search the site, simply scan the White Papers listed below or enter a key word or phrase in the search window above.
Culture Shift: The Most Overlooked Piece of Successful Wireless ManagementEnterprises face a tough challenge in winning employee buy-in when standardizing cell phone and PDA equipment and service. Executives and other employees have a deep personal attachment to wireless devices because they often use them for personal as well as business communication. In this white paper, learn the 7 symptoms of ineffective management of wireless culture and 5 key strategies for winning employee support of an enterprisewide mobile device policy. Includes a 14-point test for rating your mobile environment. 7 pages. Read more...
The Good, Bad and Ugly of Office Relocation: Solutions for Relocating Your Telecom InfrastructureRelocating offices challenges telecom managers’ planning and organizational skills during an intense time and across their enterprises. You risk catastrophe if you don’t have in place a multitude of in-house voice, data and wireless systems and contracts with outside providers when the new office opens. This white paper describes 7 key issues a pre-move telecom audit must address, 4 risk areas for vendor underperformance plus proactive steps to keep employees notified, focus the role of the IT department, avoid activation miscues and coordinate with carriers. 6 pages Read more...
E-Discovery 101: How New Rules Enhance Telecom Manager Role In Litigation Defense, ESI DisclosureNew federal rules on electronically stored information (ESI) could mean more work but also new opportunities for telecom managers and other communication technology professionals. Prepare for records-recovery requests from your attorneys by learning the basics of the new “e-discovery” rules adopted in 2006 by the U.S. Supreme Court to govern lawsuits in federal civil courts. See how the rules require enterprises to produce voicemails, call-detail records, e-mails, faxes, text messages, interactive voice response (IVR) transactions and other ESI relevant to the court case as part of the litigation discovery process. Telecom managers will experience a new dimension in their role as the enterprise legal department turns to them for assistance in responding to e-discovery demands. 9-page White Paper. Read more...